Bill Martin

Customer Service at Greentree

Greentree Real Estate Logo


Customer Service at Greentree.

Our agents make customer service their top priority.  We make every effort to build and maintain strong relationships with our clients.  In the real estate business, customer service is about helping buyers find the right home and helping homeowners sell quickly for top dollar.  Agents who are considerate and helpful build positive relations with clients.  Here are some qualities to look for in an agent. 

A good agent communicates with clients. 

A quick response shows clients you are a reliable, hard-working agent.  This can make clients, comfortable in discussing their needs with you.   

A good agent knows what their clients need. 

Every client is different and requires special services that fit their needs.  For many clients, agents who anticipate their needs make the difference in the transaction. 

A good agent gives information to clients.  (Make business easy for your clients.)

It’s all in the detail.  Clients need to know the details and possibilities surrounding the real estate transaction.  Knowing what to expect will empower clients and clear up confusions.    

Patience. Patience. Patience…

Patience is huge in customer service. Real estate agents have to be super patient. Buying a home is one of life’s big decisions.  It’s one of the most emotionally charged issues you will experience in life.  Rushing to make a decision can make it even tougher.  A patient and careful agent, who take the time with clients, can make all the difference in the process. 

Whether you want to buy a home or sell your home, you’ll find the friendly and knowledgeable Realtors at Greentree Real Estate ready to assist you.  Call us today! 



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    What is FSBO?

    For Sale By Owner Sign

    FSBO(For Sale by Owner), what is it? 

    FSBO-For Sale by Owner is a DIY (do it yourself) approach to real estate. Instead of enlisting a Realtor to sell their house, homeowners are left to their own devices to list their property, schedule tours, and navigate all the paperwork.

    Why FSBO may not be the best. 

    You won’t have access to all the resources you might need.

    Real estate agents are the professionals in their field. Not only do they have a better understanding of the market, but they also have tools that can make sure your home sells.  The paperwork involved in the process has increased significantly as business disclosures and regulations have changed over time.

    It requires a lot of time.

    For homeowners putting your home on the market is incredibly time-consuming.  It can take hours of analysis to correctly price your home.  It is not the homeowner who really sets the price; a home is worth what someone will pay for it.  A well thought out plan also considers, the current market, recently sold homes and the agents approach to promote the sale of your home. 

    You may not make as much money

    While homeowners taking the FSBO route skip paying a realtor’s commission, your home may not make as much money as it could if sold through a real estate agent. According to the National Association of Realtors, the typical for sale by owner home sold for $200,000 compared to roughly $265,000 for agent-assisted homes.  Did you know?  Realtors have a range of services and costs associated with them.  Watch for a future blog about Real Estate services and their cost

    At Greentree, our real estate agents make customer service their top priority to better serve you. Sit down with one of our real estate professionals to discuss your needs, before you decide to take on the challenge of selling your house on your own.


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      Choosing an agent to work with you

      Greentree Real Estate Logo

      Choosing the right real estate agent is one of the most important decisions that you will make when you’re ready to buy a home.   A good agent can help you navigate the real estate process with minimal stress and worry.  A few things to consider when choosing an agent:

      Good communication   Be sure to hire an agent who you communicate well with, and who is willing and able to answer any and all questions that you might have or has the knowledge and ability to get the answers. 

      Reliable experience   Inquire about a prospective agent’s experience.  Find out how long have they have been working with buyers and sellers.

      Strong local market knowledge   You’ll want a real estate agent who is very familiar with the local market trends and patterns and who can help guide you through the real estate transaction.

      Positive reviews   Read the reviews that you can find before selecting who you’ll work with, and look for an agent whose previous clients have positive things to say about their experiences.

      Personal rapport   In the end, you want to choose a realtor who you get along with. You’re going to be spending a lot of time together, so it’s important to work with someone whose company you enjoy, and who you truly feel understands your needs.

      Ask friends, families, coworkers, and anyone else whose opinion you trust for their local agent referrals. If you don’t have anybody who you can ask for a referral, conduct an online search  to browse agents in your area, then pull out a few names of agents you’re interested in working with and do more investigating .   Take the time to interview several agents to make sure you find an agent you are comfortable with (and be sure to tell the agents you are in the interview stage).    For more information about our agents, please see their bios @


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        Staging your home!

        Staging and how to get your home ready to show…

        First impressions are important!  Spending time and energy on photos, can make a difference, and translate into the successful sale of your home.  A home is a product for sale, just like any other, and should be marketed as such.

        Staging your home creates a favorable first impression and helps buyers to see themselves in your home.  It draws attention to your home’s incredible features.  It puts your home above the competition and helps justify your asking price.  

        At Greentree Real Estate, we enlist the services of a "home stager" to help prepare your home for its sale.   We can help your home stand apart from others on the block, and that will allow the process of buying and selling a home to progress seamlessly. 

        Unstaged Living Area vs. Staged Living Area 


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          Why listing photos matter?

          Why Listing Photos Matter

          Remember, a home is a “good” for sale, and just like any other product, it should be marketed in a flattering way. 

          Years ago, a buyer’s first impression of a new home for sale was often what they saw when they drove by the house. How your home looked mattered because it was generally the first peek a potential buyer would have of a property.  In today’s real estate market, buyers are busier than ever.  The first impression buyers get of a home is from the photos, posted on the MLS (multiple listing service).  With limited time and countless listings to review, buyers will quickly move on if the photos don’t reflect well on the property.  Nice photos show that you really care about your property and investment.  A potential buyer wants to experience being in the home.  Often, after buyers have toured your home, they return to their computers/phones and look at the property again.  Having seen the home, they can put together the floor plan and know how the home flows.  High quality photos that show the home; will get a lot more attention, will keep buyers interested and may even encourage them to take another look.  Appealing properties with nice curb appeal are the ones people tend to lean towards.  When you put your home on the market, you are competing against many other homes.  Properties with attractive, well-lit photos invite potential buyers to come in and visit your home.  

          At Greentree Real Estate, we enlist the service of local photographers to photograph your property, to get top quality photos inside and out!  And we don’t just stop at photos to entice potential buyers into walking through your door for showings. We offer virtual tours and drone footage to add a dramatic touch to your homes marketing. 


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            Real Estate Terms part 2


            Questions Buyers Ask

            It’s not uncommon for home buyers to have questions about basic real estate concepts and terminology.  Its part of a realtor’s job to guide their clients through this process as they make what’s likely the biggest purchase of their lives.  Reach out to one of our agents if you have more questions, we are always ready to help!   


            Acceleration Clause- this is a contract clause requiring the borrower to repay their entire outstanding loan to a lender if certain requirements -- outlined by the lender -- aren’t met.


            Annual Percentage Rate- the (APR) is the amount of interest charged on your loan every year.


            Comparable Sales - are used by an appraiser to establish a home's worth based on what other similar homes in the area have sold for recently. Only homes that have legally closed count as a comp -- and most lenders and insurance providers require appraisers to use at least three closed sales.


            For Sale By Owner -Homes listed as “for sales by owner” (FSBO) are being sold without the help of a real estate agent.


            Contingency are certain events that must occur or the contract can be considered void. I.E. successful building inspections, other testing, a passed appraisal…


            Mortgage - is the agreement between a borrower and a lender giving the lender the right to the borrower’s property if the borrower is unable to make loan payments (with interest) within an agreed upon timeline.


            Multiple Listing Service (MLS)-a regional database of listings.  Each database has its own listings, requires agents to pay dues for access, and allows agents to share listings across regions -- without paying dues to each one. It is widely considered the most comprehensive listing service available.


            Pre Approval-Before submitting an offer on a home (or even enlisting the services of a real estate agent) you’ll likely be required to get pre-approved. This means a lender has checked your credit, verified your information, and approved you for up to a specific loan amount for a period of up to 90 days.


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              What does that mean? Real Estate terms and definitions.

              It’s not uncommon for home buyers to have questions about basic real estate concepts and  terminology.  It’s part of a realtor’s job to guide their clients through this process as they make what’s likely the biggest purchase of their lives.  Reach out to one of our agents if you have more questions, we are always ready to help!   


              Active Under Contract- A house is listed as “active under contract” when the seller has accepted an offer with contingencies, but still wants the house to be actively listed. In this situation, the seller may be accepting backup offers in case their current offer fails to meet its contingencies.


              Appraisal-is an unbiased estimate of how much a home is worth. It is typical for a lender  to require an appraisal by a third party (the appraiser) to make sure the loan amount requested is accurate. 


              Clear Title Also known as a "just title," "good title," or a "free and clear title".  A clear title doesn’t have any kind of lien or levy from creditors. It means there's no question of legal ownership of the property.


              Closing Costs expenses outside the purchase price of the property, necessary to transfer legal ownership of property.  As a general rule, they are 2-5% of the purchase price.  They may include such items as; attorney fees, title search, title insurance, taxes, lender costs, recording fees…


              Contingency are certain events that must occur or the contract can be considered void. I.E. successful building inspections, other testing, a passed appraisal…


              Earnest money deposit is a deposit (usually 1-2% of the home’s total purchase price) made by a home buyer at the time they enter into a contract with a seller. Earnest money indicates the buyer's interest in the property and is typically deducted from your total down payment and closing costs.


              Easement-A legal right to use another person’s land or property while leaving the title in the owner's name.


              Escrow-is part of the home buying transaction. It happens when a third party holds something of value during the transaction.


              Home Inspection-an evaluation by an impartial third party to determine the condition of a property during a real estate transaction.  An inspector will report on such things as a home’s heating system, the stability of the foundation, and the condition of the roof. The purpose of the  inspection is to identify major issues that might affect the value of the home and the stability of your and your lender’s investment and return.


              Loan to Value is the ratio of the mortgage loan balance divided by the home’s value. It shows how much you’re borrowing from a lender as a percentage of your home’s appraised value.  The higher your LTV, the riskier you’ll appear during the loan underwriting process because a low down payment denotes less equity or ownership in your property 




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                Real Estate and COVID-19 UPDATE


                Real Estate and COVID 19

                Limited in-person Real Estate appointments may be arranged as of Monday, April 20, 2020.  Our agents at Greentree Real Estate are here to serve you, whether that is a limited in-person appointment, answering questions, or handling any of your Real Estate needs. 

                Call or contact Greentree Real Estate, today!  802-453-5232